Skip to content

We are moving our Customer Management Information System over to a new platform - SpeedAdmin. SpeedAdmin is used in over 60 other music services across England as well as music schools and centres across Europe.

We have chosen SpeedAdmin to ensure we can deliver the best customer experience possible. 

SpeedAdmin introduces additional features that you can access via your music service account:

  • View your account balance and make payments
  • View student timetable
  • Register your child to new activities (ensembles/lessons/holiday clubs)
  • Holiday and term date information
  • Payment details

We have put together some FAQs to help with some of the questions you may have with the new system.

FAQs

Back to top

Lessons

What can I see about my child’s lessons on SpeedAdmin?

You will receive a login to the new system where you will be able to see e.g. when your child’s activities have been timetabled, attendance record, lessons which have been cancelled, your account statement.

If I have already applied for lessons which haven’t yet started, do I need to reapply in the new system?

No, your application details will automatically be transferred to the new system.

How will I know when I am able to apply for lessons or ensembles in the new system?

This is likely to be in mid April. Please visit our website for further information as to when you can apply for lessons.  

Back to top

Log-in and sign up

How will I receive my log-in to the new system?

This will be emailed to you early in the summer term.

Will I receive a log-in to the new system if my lessons haven’t yet started?

Yes, you will receive this by email early in the summer term.

Do I need to sign up separately to the new payment portal?

You will receive a link with your invoice allowing you to login directly to the new payment system.

Do I need to install anything on my devices?

No it’s a web based system; you just need to login. You can download an app to your mobile device however this isn’t necessary and you may prefer to use the website.

Do I need to keep any software up-dated?

No – as SpeedAdmin is 100% web-based you will always have access to the latest and most secure edition of the system.

Back to top

Payments and invoicing

Can I request a paper copy of my invoice?

All communication will by email.  You will be able to view your account statement from your Customer portal on the new system and download a copy to save or print.  For accessibility reasons if you require a paper invoice please let us know at ask.hms@hertfordshire.gov.uk.

Why will I receive two invoices during the summer term?

As we transition to upfront payments the summer term enables a longer period between the invoice for the summer terms lessons and the one for the Autumn terms lessons.

Will I receive a reminder letter following the 14 days payment date?

Yes, you will receive one reminder which will allow you a further 7 days from the date of the reminder during which to make payment.

What happens if payment has not been received by the 14 days payment date?

You will receive a reminder. If payment is not hen made within 7 days of the reminder letter then lessons will be cancelled for the following term and you will be charged the late notice fee.

How much is the late notice fee?

The charge is the equivalent of 5 lessons or £26 for an ensemble or membership.

How can I avoid the late notice fee if I want to withdraw from lessons?

Please let us know by completing the withdrawal form by 16th May 2022 to withdraw from lessons at the end of the summer term.

If fewer (or more) lessons have been scheduled than I have been invoiced for by the end of the summer term will my fees be adjusted?

Yes – you will receive an adjustment at the end of the summer term if an amendment is due to your fees for lessons scheduled across the academic year.

If I pay in advance, what happens if the tutor or student misses a lesson?

If the tutor misses a lesson they will try and reschedule the lesson for you. If by the end of the academic year this has not been possible you will receive an adjustment to the fees you have paid. 

If the student misses the lesson due to e.g. short term sickness, school trips/ activities, forgetfulness then the lesson will not be made up or credited.

Back to top

Payment plans, financial support and childcare vouchers

Can I make payments using an instalment plan or direct debit?

We are unable to set up a direct debit facility. However, we understand that customers may be experiencing challenges in the current economic climate.  If you would like assistance please contact us at ask.hms@hertfordshire.gov.uk to discuss a payment plan.

Can I apply for financial support?

Yes - please visit our 'Help with fees area' to apply for financial support.

Can I set up a standing order for payments?

No - payments will be via a new online card payment system.

Can I make payment using childcare vouchers?

No - The Music Service is a team within Children's Services at Hertfordshire County Council and as an internal department of the council we are not able to register as an independent childcare provider which would be necessary for us to be able to accept childcare vouchers in payment for activities.

Back to top

Once lessons have started

What do I do if I need to change the time of an individual lesson?

If you need to change an individual lesson, please let your teacher know 1 week in advance through the messaging system in SpeedAdmin.

What happens if my circumstances change, and I need to withdraw from lessons?

If your circumstances change and you want to withdraw from lessons, please let us know by filling in the lessons withdraw form.

You may only withdraw from lessons or a membership at the end of a term with written notice.

This needs to be completed by the dates specified in section 11, of our terms and conditions, to avoid being charged a late notice administration fee.

Online lessons

Whilst lessons will normally take place in person, HMS recognises that an online platform may be required at times. Each pupil is automatically assigned an account at musicteachers.co.uk using your parent email address as a login.

Musicteachers.co.uk simply provide our online classroom, similar to Teams or Zoom but specifically for music lessons so any queries should be sent to HMS directly, either via your teacher or to musicteachers@hertfordshire.gov.uk.  

You may never need to use the online platform if all your child’s lessons can take place face to face, however if a school or centre is forced to close, then the lessons will be delivered online. 

Will my child miss class time for their music lessons?

If you select lessons at your child’s school, then it is likely they will miss some class time. HMS teachers make every effort to ensure pupils don’t miss the same class each week but in some cases this may not be possible.

HMS teachers liaise with each school they teach at regularly to keep updated on pupil progress. 

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.