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Accessibility statement for

Hertfordshire County Council hosts this website on behalf of Hertfordshire Music Service, who run the day to day operation of the site. We want as many people as possible to be able to use it.

We work to make this website as accessible as possible to everyone, including those with disabilities and those who use assistive technologies to browse the web.


How accessible this website is

We know some parts of this website aren’t fully accessible:

  • third party video players
  • third party forms
  • some headings may be non-hierarchical
  • Google Translate widget
  • sheet music.

Email if you need a document in a different format.


Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • video we host on YouTube or Vimeo
  • data we supply to national databases such as The Department for Education.

We're responsible for ensuring the content we supply meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself.

For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.


Disproportionate burden

We believe that fixing the accessibility problems with some content would be disproportionate because the relevant platform will be retired soon.


Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, email


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

We are committed to keeping this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We carry out formal accessibility audits of the website every year using WCAG 2.1 AA standards which guide our long term audit and improvement plans.


Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.


Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. Assistive technology: definition and safe use.


Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at  


Language translations

Translate this site into 90 different languages using Google Translate (external link).


Alternative formats

Email if you need information in a different format such as Braille, large print or easy read. Various documents available on this website contain sheet music which is not accessible. If you need information in a different format, please email


Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.