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Privacy notices

 

Terms and conditions

Terms and conditions - frequently asked questions

Blended learning offer

  1. Can I sign up for face to face lessons only?
    We are only offering blended learning from the autumn term so pupils are unable to sign up for face to face lessons only. We do understand that our blended offer is a new way of learning, however, where possible the majority of lessons will be face to face. Safety is key to this and the changes to our offer have been made to ensure that pupils can access their lessons regardless of what restrictions are in place due to COVID-19. We all want face to face lessons to resume as soon as possible but we must also have other options of delivery in place so that our music making can continue if we are faced with challenging situations and restrictions again. We're keen to have no more pauses - we are striving to 'let the music play' in the very best way we can.
  2. If my school or centre were to close again for a while and the online lessons were offered, would I be able to opt out of those and receive a credit?
    No. We are only offering blended learning from the autumn term. Where possible the majority of lessons will be face to face, but should further restrictions be imposed due to COVID-19 then we would deliver online lessons where possible to ensure continuation of learning.
  3. I do not want to sign up for the blended offer as I do not feel my child’s musical progress is effective with online classes compared to face to face classes.
    We are only offering blended learning from the autumn term. Whilst we appreciate for some parents/carers that face to face lessons might be preferable, we are keen to have no further unnecessary pauses. Feedback from tutor and parent surveys indicate that musical progress remains consistently high during online learning, and pupils have learnt new skills in exciting and fun ways. For example, parents feel more involved in their child’s learning and feel more confident to help them practice.
  4. What happens if my school or centre closes and I cannot access online lessons? Will I receive a credit back?
    We are offering blended learning from the autumn term so it is assumed that pupils can access online lessons. If the school or centre closes for less than a week,then HMS Tutors will endeavour to reschedule if you cannot access online lessons. Whilst many pupils have received an education via online learning portals following school closures in the summer term 2019/20, we do understand there are exceptions. Therefore, should the centre or school close for an extended period of time, and you cannot access online lessons, please contact us to discuss this further and we will work with you to find a suitable solution where possible.
  5. If I sign up for blended learning at my school, will face to face and online lessons happen during the school day?
    HMS tutors will endeavour to deliver face to face lessons during the school day where possible. Flexibility and safety is key for everyone, therefore should your school not be able to accommodate face to face or online lesson during the school day due to COVID-19 (e.g. school facilities are unsuitable for safe face to face teaching and there is no internet connection in the music room) then your HMS tutor will work with you to agree the scheduling of your lessons so music making can continue.

 

Missed lessons – individual, shared and small group

  1. Will my lesson be credited if the tutor misses as lesson due to illness or travel delay?
    When an HMS tutor misses a session due to illness or travel delay, they will endeavour to reschedule the session (e.g. through an extra lesson or a double lesson), which may be rescheduled in a different term to the original missed session. If the tutor is unable to reschedule then a credit will be applied where required at the end of the academic year.
  2. Will my lesson be credited if my school or centre is closed less than 7 days due to an event outside of HMS control (e.g. force majeure, a pandemic, flooding, heavy snow or industrial action)?
    As there are more than 33 teaching week available in the academic year, the HMS Tutor will endeavour to either deliver the lesson online or reschedule the session (e.g. through an extra lesson or a double lesson), which may be rescheduled in a different term to the original missed session. If the tutor is unable to deliver the lesson online or reschedule then no credit will be due.
  3. Will my lessons be credited if my school or centre is closed for more than 7 days due to an event outside of HMS control (e.g. force majeure, a pandemic, flooding, heavy snow or industrial action)?
    In the event of closures to schools and centres beyond 7 consecutive days then the HMS Tutor will endeavour to deliver the lessons online or reschedule within the academic year. However, we recognise that the longer the school or centre is closed the more difficult it is to deliver a total of 33 face to face lessons within the academic year. Therefore, we reserve the right to only reschedule or credit up to one lesson in the case of an extended closure as it is expected that lessons would be delivered online.

    We are only offering blended learning from the autumn term so it is assumed that pupils can access online lessons. Whilst many pupils have received an education via online learning portals following school closures in the summer term 2019/20, we do understand there are exceptions. Therefore, should the centre or school close for an extended period of time, and you cannot access online lessons, please contact us to discuss this further and we will work with you to find a suitable solution where possible.
  4. Will my lesson be credited if the pupil is unable to attend?
    Lessons missed by pupils due to reasons including, but not limited to, forgetfulness, short term sickness, school trips/activities, revision leave, exams etc. will not be made up or credited. However, in exceptional circumstances (e.g. a medical appointment) and if written notice is given to the HMS tutor, the HMS tutor will endeavour to reschedule the lesson (e.g. through an extra lesson or a double lesson). No credit will be due if the HMS tutor is unable to reschedule a lesson missed by the pupil.

 

Missed sessions – music centre ensembles

  1. What happens if my ensemble is cancelled?
    Ensemble membership fees are significantly subsidised by Hertfordshire Music Service. Therefore, credits cannot be given for termly membership fees (e.g. Ensembles or County Activities)

 

Policies

 

Health and safety

We make every effort to ensure the health and safety of students, parents and staff on the premises.

We're responsible for students whilst they are in a lesson or music centre activity but we can't provide general supervision at other times. Students should therefore remain in the care of their parents before and after lessons or activities.

Key Stage 1 children should always be collected from the door of their music centre activity.

We don't provide a qualified first aider in our music centres.

 

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.