Skip to content

For the safety and security of our clients, families and tutors, the following procedures must be adhered to and form a part of the acceptance of any booking or contract for service.

‘Blended Learning’ refers to the combined delivery of both online and face to face tuition.

This policy relates to any online provision delivered or hosted by Hertfordshire Music Service staff, including but not limited to:

  • Online instrumental lessons (individual, shared or small group tuition)
  • Online concerts/performances
  • Online ensemble rehearsals, masterclasses and courses
  • Online training sessions
  • Use of music technology programmes with online collaboration facilities
  • Online meetings

Where this policy refers to a ‘responsible adult’, it means a parent/carer, school staff member or education/health professional working with a child in a position of responsibility. Online provision can be delivered in homes, schools or community music centres and as such, the ‘responsible adult’ is the person responsible for the safeguarding of the child involved in the HMS online provision within these various settings.

This policy ensures that the safeguarding of all staff and pupils taking part in any online HMS provision is managed to the highest standards and that the processes to follow are clear and concise. Safeguarding is our highest priority and HMS takes any concerns raised very seriously. Any reports relating to safeguarding are followed up immediately to ensure a safe and secure environment for learning.

What is covered in this policy?

This policy is to be fully adhered to by all Hertfordshire Music Service (HMS) teachers and staff delivering online provision of any kind. The policy is designed to allow teachers and pupils to connect online in a safe and secure way so that musical progress can be achieved.

Since all HMS teachers already have an enhanced DBS certificate and operate under the HMS and HCC safeguarding policies and Code of Conduct, this policy is in addition to these policies and sets out expectations specifically for online provision.

The policy also sets out to support HMS teachers and staff to complete their teaching duties in a well-supported and safe online environment with clear guidance to pupils and responsible adults.

This policy is not a technical guide for online music tuition delivery.

This policy sets out the information required for responsible adults and school staff to make an informed decision when giving consent for online lessons to take place with an HMS teacher.

Virtual Learning Platform

A virtual learning platform is an online classroom where online learning takes place. The teaching ‘space’ is hosted in a virtual classroom or meeting space that links wherever the teacher and pupil are geographically based.

This policy sets out the guidelines HMS expects all teachers, pupils and school staff to follow to ensure all lessons maintain the same high quality teaching and safe learning environment that pupils and teachers have expected in face to face lessons.

The Virtual Learning Platform that HMS has selected to act as the host for all HMS managed and administered online lessons is Musictutors.co.uk.

For instrumental music lessons in schools, curriculum lessons, First Access, large group and ensemble sessions, the virtual platform used will be agreed in advance with each school. These include but are not limited to:

  • Microsoft Teams (meetings and live streams)
  • Charanga and the YUMU platform
  • G Suite for Education
  • YouTube Live

When is online learning to be used?

Online learning should be used when:

  • Pupils are unable to meet teachers or other students face to face
  • Pupils are engaged in meaningful study through structured activities defined by an HMS teacher
  • The HMS teacher, pupil and the responsible adult have agreed for this learning to take place online.

Data sharing

Musictutors.co.uk lessons

HMS will have full administration rights to the area of the Musictutors.co.uk website that pupils will use to access their lesson with any HMS teacher, including files shared by email or the Musictutors.co.uk ‘File Library’.

For online individual, shared or small group lessons to take place in schools without a parent/carer present, the school will have separate secure access.

All enrolment data is held securely by Hertfordshire County Council in line with existing data protection and GDPR policy.

Some data will be shared with the host website in order to create a musictutors.co.uk account on the online lesson platform, explicitly limited to the following:

  • Pupil full name
  • Parent/Carer email address
  • School (if a pupil is to access online lessons in school)

Whole Class curriculum, First Access and ensemble sessions

A nominated school staff member, usually the class teacher involved in the session will be required to create a virtual meeting with an HMS teacher in order for a class to access a live, interactive music session online.

The school staff member should use their work email address for this purpose, and any personal data will be held securely by Hertfordshire County Council in line with existing data protection and GDPR policy.

Additional Training Requirements

It is expected that all HMS teachers are up to date with current safeguarding and child protection training and continue to receive regular updates as required.

For Musictutors.co.uk: A small team of HMS administrators and people managers will have full, ‘live’ access to every online lesson that is delivered in line with the current quality assurance and line management process.

HMS staff will maintain up to date training on all ICT, Data Protection and Cyber Crime modules required and this training will be regularly reviewed, monitored and documented. The administration and people management team will be directly overseen by Ben Stevens, Director of Music, reporting to the Executive Leadership Team at HMS.

All recruitment, training, supervision and line management policies remain the same as per existing agreements between HCC/HMS and schools or responsible adults.

All HMS teachers who deliver online instrumental lessons will complete the following iLearn courses as part of an induction process:

  1. ICT and Information Security
  2. Data Protection
  3. Cyber Crime and Cyber Security

This training will be monitored, documented and reviewed at regular intervals.

HMS will provide both HMS teachers and responsible adults a user guide to assist with technical set up and how to access the Virtual Learning Platform and how to use the online system effectively, available here.

All whole class or large group sessions must be administered by a member of school staff at the school side, and assistance and guidance will be given to ensure the online session is successful.

Online Lesson Safeguarding and Child Protection – Keeping you safe

These guidelines are designed to ensure that all online lessons are taught and managed in a safe and secure way. If an incident occurs an any online lesson delivered by HMS, these guidelines outline how HMS will identify, intervene and escalate any concerns or complaints.

  • All HMS teachers and staff will maintain the same duty of care responsibility during delivery of online provision as stated in the existing HMS Safeguarding and Child Protection policies.
  • If any action, behaviour or content of an HMS online lesson causes a safeguarding or child protection concern, you can contact the HMS Designated Safeguarding Team, led by Michael Mabbitt (HR Director) by sending a confidential email to: musicchildprotection@hertfordshire.gov.uk
  • Should you have any urgent concerns that require immediate reaction / response, the contact details of all members of the HMS Designated Safeguarding Team are attached as an appendix to this document.
  • Any concerns about online abuse or the way someone has been communicating online should also be reported to CEOP (Child Exploitation and Online Protection Command) ceop.police.uk/safety-centre/ as well as HMS.

 

Before online provision starts

  • HMS teachers, responsible adults and pupils should take reasonable care to ensure no interruptions occur during the online connection time. This can be achieved by switching the device used to access the online space to ‘Do Not Disturb’ or similar.
  • For all individual, shared and small group lessons, a responsible adult should ensure that pupils are present, on time and can start the lesson successfully. A responsible adult should attend at the end of the lesson to ensure the lesson has successfully ended and, where necessary, to ensure pupils return to class.
  • Responsible adults must ensure pupils have access to all resources to be used for the online lessons in advance. Digital resources can be shared via email or the File Library feature on Musictutors.co.uk.
  • Responsible adults should ensure that a pupil has access to the minimum recommended equipment before starting online lessons, outlined by HMS.
  • The HMS teacher, responsible adult and pupil must ensure no phone call or messaging takes place during an online lesson.
  • All other unrelated browser windows, apps and programmes must be closed on the device used for the online lesson.

Resource Sharing

  • Teachers may need to share teaching resources, sheet music, backing tracks or other teaching materials with responsible adults for the pupils to use during and between online lessons.
  • This can be done by email or the File Library feature on Musictutors.co.uk.
  • All HMS teachers must send files and documents using their official HMS email address.
  • HMS teachers must:
    • Ensure that any resources comply fully with any and all local, national or international laws.
    • Not upload or email resources which infringe, or assists in the infringement of the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party.
    • Not upload or share resources that knowingly contain any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
    • Only use the Musictutors.co.uk File Library for its intended purpose - sharing music education resources with students.
    • Be wholly responsible for the resources uploaded to the File Library.
  • Pupils and/or Responsible Adults will:
    • View and download the resources uploaded by their teacher for their personal use only.
    • Not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content unless given express written permission to do so by their teacher.
    • Be responsible for protecting hardware, software, data and other material from viruses, malware, and other internet security risks.
    • Report to HMS (and Musictutors.co.uk if using this platform) any resources which are a cause for concern and may be interpreted as causing harm to the student.

Connection or Technical Issues During or Starting an Online Lesson

  • Details on how to join an online lesson within the Musictutors.co.uk system will be shared in advance of a pupil’s first online lesson.
  • A ‘chat’ function is available within the Musictutors.co.uk platform that allows communication between teacher and pupil/responsible adult to fix connection issues.
  • If either the teacher or pupil experience connection problems or technical difficulties for more than 5 minutes when starting a lesson, the lesson should be aborted, and the lesson will not be charged for.
  • The teacher may call the responsible adult on the contact number registered to HMS whilst technical or connection issues are occurring in order to try and correct the issue.
  • If a lesson is cancelled in this way, the teacher will inform HMS of the issue and rearrange this lesson.
  • If connection or technical issues occur midway through an online lesson for more than 5 minutes, depending on how much of the lesson was successful, the lesson can be either aborted and not charged for, or the missed lesson time can be added to the next lesson. This decision will be at the discretion of the teacher.

Conduct During Online Lessons

  • HMS teachers will ensure the pupil feels comfortable in the online environment at the start of any online provision.
  • If the HMS teacher raises concerns relating to the conduct of a pupil or responsible adult during a lesson and these concerns are not addressed, the teacher has the right to immediately end the online lesson. No refunds will be given for lessons cancelled for this reason.
  • All people in the building at both the teacher and pupil location should take reasonable care not enter the room/area that the lesson is taking place except for a responsible adult.
  • Teachers should expect the same behaviour standards in an online lesson as a school or music centre based face to face lesson. These behaviour expectations may be outlined at the start of the first online lesson.
  • The HMS teacher will be provided with the contact number of the responsible adult in the unlikely event that the online connection fails. The phone number will only be used in this circumstance. All other communications will be conducted by email.

Lesson Location and Dress

  • No personal details should be shared in a visual way during online lessons.
  • The background behind and around the teacher and pupil should not reveal any personal information or inappropriate materials. Best practice is to ensure the area around you, including the walls, are clear and plain.
  • Lessons must be conducted in a ‘living’ area of a home and not be in a bedroom or bathroom.
  • The HMS teacher, responsible adult and pupil should dress professionally and wear clothing that would be acceptable in a work or school environment.

Quality Assurance and Data Protection

  • Every lesson that is delivered on Musictutors.co.uk is accessible to an appropriate HMS people manager in order to provide quality assurance.
  • Responsible adults must change their account password upon receiving an account activation email from HMS.
  • All Musictutors.co.uk users will have a unique Musictutors.co.uk account.
  • All HMS teachers must only communicate with responsible adults via their HMS email address.
  • There is a chat facility in the Musictutors.co.uk virtual classroom.
  • Online lessons are not recorded, and the lessons continue to be provided under existing safeguarding and child protection policy as they would be face to face in schools or music centres.
  • If an HMS teacher leaves the music service, access to deliver HMS online provision will be removed.
  • All personal data is kept in line with HCC GDPR policy.

Useful Links

Tips and Advice for Online Instrumental Music Lessons

  • Please be patient.
  • Please ensure you have made yourself familiar with the online virtual learning platform, how to connect to an online lesson and the digital resources to be used in a lesson.
  • Ideally the device you use should be plugged into a power source during use for online lessons.
  • Please ensure you have all instruments, music, books, a music stand, pencil and any other resources prepared in advance of the online lesson.
  • It is assumed that both HMS teachers and pupils will be using personal devices to access the online virtual learning platform.
  • The virtual learning platform will require access to the microphone and camera of these devices. This permission should be given in order for the lesson to take place.
  • Full Musictutors.co.uk technical requirements and guidance are available separately to this policy.
  • It is recommended that the internet upload and download speed is 2Mbps for both the teacher and pupil connections. A test can be conducted by visiting speedtest.net.
  • It is recommended that all other internet users of the same internet connection cease online activity so the lesson can run successfully.
  • It is recommended that pupils and teachers use the biggest screen possible, preferably a laptop or desktop computer although online provision will be able to take place on most laptops, desktops, tablets or smartphones with a broadband connection.

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.


Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building FuturesCountryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.